Electric Vehicle Charging Point FAQ

If you want to ensure the longevity and protection of your EV charging point and electric vehicle, it is highly recommended that you install surge protection. Surge Protective Devices (SPD) help safeguard your charging point and vehicle from power surges known as transient overvoltages, which can cause damage or even destruction to electrical devices.

While the decision to purchase surge protection ultimately rests with the customer, we strongly advise that you consider its importance in protecting your investment. For more information to help you make an informed decision on whether to include surge protection in your installation check out our dedicated surge protection page.

While it is generally recommended that at least an 80 amp fuse is present for an EV charging point installation, it is possible to upgrade the fuse size either before or after installation. The process for upgrading the fuse may vary depending on the UK energy network operator, but our engineers can provide clear guidance during the installation process.

Furthermore, our EV chargers are equipped with a load monitoring feature that constantly tracks the amount of electricity being used by your property and charging point. This allows the charger to automatically adjust the charging rate based on the available power, ensuring that there is no risk of overload or damage to your electrical system.

You may be eligible for a government grant of up to £350. This grant is available for individuals who live in rented accommodation, flats, or locations where a registered business is located.

To take advantage of this grant, simply let us know if you meet any of the criteria mentioned above, and we'll be happy to claim the grant on your behalf. This is a great way to offset some of the costs of installing an EV charging point and make it more affordable for you.

We recommend scheduling an annual maintenance check-up for your EV charging point to ensure it is safe and working properly. Our 5-point maintenance plan includes visual inspection of the charger, checking the connections and cabling, testing the RCD, inspecting the fuse, and conducting a functional test of the charging point. Regular maintenance can help extend the life of your EV charger and avoid potential safety hazards. Find more out about our maintenance services here.

Rest assured that you will receive an Electrical Installation Certificate (EIC) after the installation of your EV charging point. This certificate is proof that the electrical installation work has been completed in compliance with the relevant safety standards and regulations. It is issued by a qualified electrician or electrical contractor who has carried out the installation work.

Having an EIC is important not only for your peace of mind but also for insurance purposes, as it shows that the installation has been done correctly and safely. If you have any questions about the EIC or the installation process, our team will be happy to assist you.

Our EV charging point installations usually take around four hours to complete. However, the duration may vary depending on the complexity of the installation. During the installation, the power will be down for a maximum of 30 minutes, but it is likely to be less. Prior to commencing the work, our engineer will discuss the installation plan with you and arrange for the power down at a convenient time for you.

Every EV charging point we install comes with a comprehensive 3-year onsite warranty administered by the manufacturer. In addition, we offer a 12-month guarantee on all installation works and electrical materials supplied, subject to our terms and conditions..

Your MPAN is a unique 21-digit reference number assigned to your property's electricity supply point. It identifies important information such as your location and meter type. You can usually find your MPAN on your latest electricity bill, typically listed towards the top or bottom of the page. If you're having trouble locating your MPAN, you can contact your energy supplier for assistance.

The cost of an EV charging point installation can vary depending on the specific requirements of your property. That's why we offer a free survey before each installation to determine the scope of work and provide an accurate quote. Generally, installation costs start at £348.00 and chargers start from £564.00, but this can change depending on the complexity of the installation and any additional requirements that may be necessary. Our team of experts will work with you to find the best solution that fits your budget and needs.

It's a good idea to consult with a professional to ensure that you choose a charging point that meets your requirements and is compatible with your vehicle. You can get request a call here.

Most houses typically have a single phase electricity supply, allowing for a maximum EV charging speed of 7kWh. However, if your house has three phases, you have the option of a faster 22kWh EV charging point. To determine whether a property has a single phase or three phase supply, simply check the electrical fuse. If there's only one fuse, it's a single phase system. On the other hand, if you see three fuses, it's a three-phase system. During the survey process, your EV charging point installer will be able to identify the fastest charging speed available.