Yes. The Tesla Wall Connector works with virtually all modern EVs in the UK, including Tesla and other brands. Its attached cable connects to a Type 2 charging port.

Check the distance from your proposed charger position to your car’s charging port, allowing for how you normally park and the route around the vehicle. The cable should reach comfortably without stretching or creating a trip hazard.

Send us photos of your parking space and preferred charger location. We’ll help assess the position during your free desktop survey.

Yes. The Tesla Wall Connector is suitable for indoor and outdoor installation. It can be mounted on a suitable garage wall or an external wall beside your parking space.

If there isn’t a suitable wall nearby, we can assess an alternative mounting arrangement as part of your tailored quote.

Yes. Elecology can install a Wall Connector you already own. We’ll complete a free desktop survey of your property and provide a tailored, fixed-price installation quote.

Yes. You can arrange your installation before taking delivery of your electric car. Tell us which vehicle you’re expecting so we can plan the charger position around its charging port and your parking space.

Your engineer can complete the electrical testing without your car being present.

We can assess replacing an existing charger with a Tesla Wall Connector. Whether the existing supply cable and protective equipment can be reused depends on their condition, rating and suitability for the new installation.

Include photos of your current charger, its electrical supply and any available installation paperwork in your desktop survey.

It may be possible, depending on your parking arrangements, electricity supply and permission to carry out the work.

You may need approval from your landlord, freeholder or managing agent. Tell us if the proposed cable route crosses communal areas or land outside your ownership so we can assess the requirements before quoting.

This depends on the agreed cable route. Cables may be clipped to an external wall or installed in surface trunking where needed.

We’ll discuss the proposed route during your survey and describe it in your quote. If the appearance is particularly important in an area, send us clear photos so we can assess the options.

Once correctly commissioned, basic charging can normally continue without an internet connection. Connected app features, software updates and remote diagnostics may be unavailable until the connection is restored.

If your energy supplier controls charging remotely, an internet outage may also affect that service.

Eligibility depends on Octopus’s current compatibility requirements. An eligible vehicle can allow Octopus to manage charging through the car rather than through the Wall Connector.

Owning a Tesla Wall Connector alone does not guarantee eligibility. Check your exact vehicle and setup with Octopus before choosing the tariff.

Use the scheduling approach recommended by your energy supplier. If the supplier manages charging automatically, a separate schedule in your car or charger could prevent it from charging when instructed.

For a simple off-peak tariff, set a schedule that matches your cheaper hours and check that other charging settings do not conflict.

No. App registration and connectivity are separate from the electrical design of your installation. Adding your Wall Connector to the app does not, by itself, stop your Powerwall supplying energy to the car or provide charging during a power cut.

Tell us how you want your battery and charger to work together. Your Powerwall installer may need to confirm the system configuration.

The Wall Connector has access-control settings, including options to allow all vehicles, Tesla vehicles or specified authorised Tesla vehicles.

The authorised-vehicle list is a Tesla-specific feature. It does not provide the same individual vehicle restriction for other car brands.

Yes, subject to an assessment of your electrical supply and installation requirements. Tell us about both vehicles, where they park and whether you expect to charge them at the same time.

We’ll assess the available capacity and discuss a suitable charging and load-management arrangement.

Keep your electricity supply, consumer unit, agreed cable route and charger location accessible. Move your car or stored items if they would obstruct the work.

Have your phone, Tesla account and Wi-Fi details available for setup. You can enter your own passwords during the handover. If you supplied the charger, keep its packaging and Quick Start Guide available too.

Check your vehicle’s charge limit, charging schedules and the Wall Connector’s access settings. Note any message in the app or status lights on the charger.

Contact Elecology for advice about your installation. If a charger fault is suspected, Tesla may be able to diagnose it remotely and advise on the next steps.